Need to know
Rooms
75, including 14 suites and four penthouses.
Check–Out
12 noon, but flexible, subject to availability. Earliest check-in, 3pm.
More details
Rates do not include breakfast, which costs around US$45 a person, but do include a welcome drink (with or without mezcal). You'll also have a personal Guia, who's on-call at all times to help with anything you might need.
Also
Accessible guest rooms include mobility features and widened doorways.
At the hotel
Free WiFi throughout, gardens, spa, yoga classes, library, concierge, boutique, private beach, fitness room, kids’ club, golf and tennis courts nearby. In rooms: Minibar with free soft drinks, safe, air conditioning, private terrace, satellite TV, blackout curtains.
Our favourite rooms
When you’ve such spectacular surroundings to gaze out upon, you want to be as high up as possible. That’s why we particularly loved the Ocean Suite with Sky Deck, with its guaranteed elevated vantage point and rooftop terrace to make the most of the cinematic vistas. Soak them up in the plunge pool during the day, and by night stargaze around your own fire pit. You have a butler on call, too, to whip up a restorative tequila cocktail while the sun dips over the cinematic horizon.
Poolside
At the adults-only pool grown-ups can keep cool in peace on in-pool loungers and enjoy poolside pampering in wooden cabanas (for a daily fee which includes drinks). A family-friendly pool includes a hot tub for parents, and both are surrounded by cushioned loungers and Yucatecan hammocks.
Spa
Sana Spa's emphasis on wellness taps a rich vein of Mayan tradition, with many treatments based on ancient techniques and practices. Choose from honey wraps to crystal healing to cacao scrubs, as well as a good old-fashioned pummelling. but treatments aren't all that's on offer here, there's also a sauna, clay room, sound room and outdoor plunge pool. You're also welcome to book an ariel yoga, chromatic breathing or reiki circles class.
Packing tips
Leave your ego at home; you’ll want to lose yourself here.
Also
A pared-down spa menu is available for in-room beauty treatments.
Pet‐friendly
The hotel accommodates pets in all rooms for a fee (Studios: US$150, Suites: US$200). There’s a maximum of two pets a room, and each must be less than 18kg. You get a free kit for your fur baby at check-in, too, which includes a bed, water and food dish. See more pet-friendly hotels in Riviera Maya.
Children
Cots are available on request; there’s a children’s menu and a kids club open daily from 9am to 5pm. Babysitting is $25 an hour, plus a $40 transportation fee.
Best for
Over fours.
Recommended rooms
Two- and three-bedroom suites have connecting options.
Crèche
Chavito’s Kids’ Club for children aged four to 11 with daily-changing themes and activities. Half-days are available, or a full day (between 9am to 5pm). There's also a special evening programme available between 6pm and 8.45pm on Tuesdays, Thursdays and Saturdays (requires 24-hour advance booking).
Activities
Nature walks on the beach and above the mangroves, alebrije (Mexican spirit animal) crafting, scuba introduction, paddleboarding, kayaking and more.
Swimming pool
Shallow children’s pool and splash pad next to the kids' club.
Meals
Highchairs, kids’ menu, kitchen happy to adapt dishes.
Babysitting
Childcare is available by the hour or overnight. Minimum of three hours; $25 an hour.
No need to pack
Baby monitors are offered free at the hotel.
Also
Welcome and birthday amenities are tailored to kids.
Sustainability efforts
Close relationships with local farmers, fishermen and food suppliers make for locavore-friendly dining. A commitment to supporting the local environment includes a team of in-house botanists to help care for and conserve the protected area and its biodiversity. All activities and experiences are also geared towards being non-disruptive to the surrounding ecosystem.