Need to know
Rooms
Thirty-nine, including three suites.
Check–Out
11am, but flexible, subject to availability. Earliest check-in, 3pm, also flexible on request.
More details
Rates include all meals and non-alcoholic drinks, two half-day or one full-day excursion, access to the spa, and Puerto Natales airport transfers. There’s a minimum three-night stay, six nights during the festive season.
Also
All of the communal areas are on one level with a ramp to reach them. Suites are not ideal for wheelchair users, but other rooms are.
Hotel closed
The hotel is closed during the Chilean winter from 30 April until 1 October.
At the hotel
Free WiFi in communal areas, library, parking, laundry and expert local guides. In rooms: L’Occitane bath products and free bottled water.
Our favourite rooms
Each of the rooms has the Patagonian panorama as its centrepiece, but for the most space, opt for a split-level Suite, which has a cosy, cowhide-filled lounge on the top floor and a spacious bedroom with an ensuite bathroom on the ground. Suite stays also include private transfers and excursions. For families, an apartment that sleeps six can be formed from a series of interconnected Superior rooms.
Poolside
The family-friendly indoor pool showcases the Paine massif and Lake Sarmiento from its heated waters. There’s a Jacuzzi outside, too (with the same awe-inspiring aspect).
Spa
The Uma Spa has a pool with water jets, a sauna and a raft of treatments, including reflexology, Thai and hot-stone takes on massage, and a series of rituals combining wraps, facials and rubbing.
Packing tips
Walking boots and windbreakers – breezes of 120mph have been recorded in these parts.
Also
Flora and fauna fans, rejoice: the Torres del Paine park covers 370,000 acres of largely unspoilt land and any gentle stroll is likely to feature a cast of eagles, condors, guanaco and nandu (Chile’s answer to the ostrich).
Children
Over-10s are welcome; an extra bed can be added to the Superior rooms for one child (aged 10–17) at an additional charge.
Best for
Older children.
Recommended rooms
Family Apartments, which combine two bedrooms, have two bathrooms and sleep six.
Activities
While some of the hikes may be challenging, children will love helping out with some sheep-herding and riding horses.
Swimming pool
Children are welcome in the indoor pool.
Meals
Children are welcome in the bar and restaurant at all times, where there is a special menu for younger palates, and staff are happy to heat up milk and food.
Sustainability efforts
All food is locally sourced and the hotel is involved in a tree-planting programme. The building materials, fabrics and furniture all come from Patagonia.